The University of New Mexico

MyReports Support

Student
emrt@unm.edu

Finance
fsm@unm.edu

Sponsored Research
osp@unm.edu

Payroll
pay@unm.edu
505-277-2353

IT Data and Analytics Reporting
dwhteam-l@unm.edu

MyReports FAQ

Have a question that isn't answered here? Please see the Support page.

Who, or what is TIBCO or IBI?

TIBCO is the name of the company that purchased the WebFOCUS product and incorporated it to its suite of data management and analytic products.

Information Builders Incorporated (IBI), is the name of company that produced the tool, WebFOCUS, as branded and named by IBI.

Will a VPN connection be required to access MyReports?

Not if you access it from any UNM network. Remote access from non-UNM networks and unsecured connections will require UNM VPN, however. It is recommended, at this time, to download the VPN Agent. There are issues for some reports when using the SSL VPN (web based VPN). For more information see Fastinfo answer 7819.

When using Web VPN from the GlobalProtect Portal, are all MyReport features available?

If you access MyReports from the GlobalProtect web VPN (unmvpn.unm.edu) tile you will have access to a large majority of reports as if you were using the desktop VPN client.

However, there may be interactive reports, dashboards, and certain InfoAssist features that will not work. For example, in InfoAssist, file uploads are blocked due to browser security protocols (cross site scripting protection). You may also see individual widgets that show a loading spinner that never loads.

For full access to MyReports features, installing the desktop VPN client is the solution. For more information see Fastinfo answer 7819.

Are there any minimum computer requirements (hardware/software) for MyReports?

MyReports is web browser based, you will need a web browser, Internet connection and proper BAR access. For those accessing the tool remotely, not within the UNM campus infrastructure, you will need to adhere and comply with VPN requirements.

Are all campuses moving to the same system?

Yes, as part of a unified and integrated effort.

Is training available for MyReports?

While most MyReports users do not require intensive training, some training is actually required, Finance for example. There are a number of training resources available including user forums. For more information see the Training pages for Student Reporting or Finance Reporting, also refer to the FastInfo Answer 6907.

How do I get access to MyReports?

Access to MyReports is based on security roles. Therefore, in some cases, you may need to request a new BAR role for some of the newer reports. In other cases, your existing roles will be carried over to MyReports. Please refer to Support for more information. Finance users, please refer to FastInfo Answer 6906 for more information.

How do I log on to MyReports?

Access MyReports through the MyUNM portal within the UNM Business Applications Channel with the other reporting tools. MyReports is browser based, so you will not need to install additional software to access MyReports. Also refer to Finance FastInfo Answer 6893. (Rev. 6.24)

How do I log off a MyReports web browser session?

Select the log off button, then close the browser window. Do not rely on, or log off using the X box in the upper right of the web browser window (or otherwise closing the window), or browser tab.

Are there any job aids available for MyReports?

Yes, first check this site under the training tab, followed by each department's section, such as the Finance for corresponding job aids. Support and training is provided by specific departments, see the Support page for details.

Does TIBCO provide additional training?

Yes, additional training is available at the TIBCO website.

How does MyReports interface with ODS/Banner?

MyReports is directly linked to ODS and Banner data and does not require any additional user interaction to access ODS and Banner data.

How often is the data refreshed in MyReports?

Every night during the regularly scheduled refresh and maintenance window.

Can I export data from MyReports into another system/tool (e.g., Access, PowerPoint, Excel, etc.)?

The tool allows the user to export data into the following formats: Excel, HTML, Active HTML, and PDF.

Can I import data into MyReports from another system/tool (e.g., Access, Excel)?

The capability to import data is available. However, we recommend you work closely with a power user, or obtain training before attempting to upload any third party data. For assistance, see Support and training pages for Student Reporting or Finance Reporting.

How do I access or integrate third party data?

The capability to access or integrate third party data is available. However, we recommend you work closely with a power user or obtain training before attempting to upload any third party data. For assistance, see Support and training pages for Student Reporting or Finance Reporting.

I need more information on a report

Please note  it is recommended that you first review the available ad-hoc reports to determine if any of the new or converted reports meet your needs. If one of the ad-hoc reports will not meet your needs, or if you need additional customization, then you will need to rewrite your report. For assistance, see Support and training pages for Student Reporting or Finance Reporting.

How do I obtain support for a Payroll report?

Finance supports Payroll for MyReports. Please refer to the Support page.

How do I subscribe to the MyReports listserv?
MyReports Users-L

Join the MyReports Users listserv to share information, ideas, and to collaborate on reporting trends and issues.


 
 

 
 
 
 
 
 
 
 
 
 
Does the vendor, IBI, host any type of online user community, or user forum for additional assistance?

Yes, IBI offers an online user pages known as ibi Community. The community has articles, forums, and a knowledge base. There is also an events calendar for webinars and in person events.

How do I report data/performance issues with MyReports?

Support is provided by specific departments, see the Support page for contact information. Users also have the options to search FastInfo, and to submit a Help.UNM ticket.

Will mobile devices work with the new reporting system?

Yes. We are still finalizing some security aspects and system requirements.

Who do I contact for Support?

MyReports is supported by several different support departments — each one provides support for specific topics.

For assistance with reports on the Finance tab please contact Finance Systems Management via email to fsm@unm.edu.

 For assistance with reports on the Payroll tab, please contact the Payroll Office via email to pay@unm.edu, or by calling 277-2353.

For assistance with reports on the Student tab, please contact EMRT via email to emrt@unm.edu.

For assistance with reports on the SOLAR tabs, please contact IT Data and Analytics Reporting via email to dwhteam-l@unm.edu.

For assistance with reports on the Sponsored Research tab please contact Office of Sponsored Projects-Main via email to osp@unm.edu.

 

For assistance with desktop issues, please contact your departmental IT administrator. If you are a departmental IT administrator, or you do not have a departmental IT administrator, the UNM IT Service Desk provides limited desktop compatibility support via Help.UNM or 277-5757.

For assistance with system-wide outages or perceived service impairment, please view IT Alerts for a list of known planned and unplanned outages. To report an outage or impairment not listed on IT Alerts, please contact UNM IT Customer Support Services via Help.UNM or 277-5757.

What is the Production Availability Schedule for MyReports?

The projected Production Availability Schedule for MyReports is
for Normal Availability, Daily from 7 a.m. - 7 p.m.
for Backups, Daily from 7:30 p.m. - 8 p.m.
for Data Loads, from 11 p.m. - 7 a.m.